Tools

Use the Tools page to perform an action on a group of systems.

  1. In the drop-down list at the top of the screen, select a group.

  2. (Optional) Filter to the systems to affect in the Filter field. The resulting systems that display in the table are all the systems that will be affected.

    TIP: You can only perform actions on systems that are connected to the master system. If a system is not currently connected to the master, it will not receive the action.

  3. By default, all systems in the list are selected. You can deselect systems to not apply the action.

  4. Click Take Action. The Tools menu displays.

  5. See the following sections for further information about each tool.

Automations

Automations are a pre-defined action to run remotely on a system, either manually or automatically when a sensor triggers.

  1. Click Select Tool. The Run Automation dialog box displays.

  2. Select an automation from the list.

  3. Select a Run Mode. Run mode determines how the automation is run. Choose one of the following:

    • Run Silently: The sensor is triggered on the agent. The automation runs in the background with no user input. It will not affect the user experience.

    • Prompt: The sensor may interrupt the user workflow so the system opens a dialog box that prompts the user to respond yes or no if the automation will run.

    • Notify: The sensor runs and the system opens a dialog box letting the user know that the automation will run. The user has no option to stop the automation.

    For automations with Notify or Prompt, notifications are sent to the Self-Help app, which requires a Windows operating system.

  4. Click Run.

Eligible systems for automations must have an operating system that matches the operating system of the automation and must be online.

For more information about automations, see Configure Automations.

Collection Extensions

  1. Click Select Tool to run collection extensions.

  2. Select the collection extension you want to run and verify that the description describes what you want the action to do.

    To receive collection extensions, systems must have Windows as an operating system and be connected to SysTrack.

  3. Click Run.

Engagements

  1. Click Select Tool to run engagements.

  2. Select the engagement you want to run and verify that the description describes what you want the engagement to do.

    To receive an engagement, systems must have Windows as an operating system and be connected to SysTrack. Engagements are sent to systems using the Self-Help app.

  3. Click Run.

For more information about engagements, see Configure Engagements.

Surveys

  1. Click Select Tool to send surveys to systems.

  2. Select the survey from the drop-down list and click Show.

The system(s) to which you send the survey will then receive a similar message to the following on their desktop.

When the end user clicks Begin, they will view a survey similar to the following. You can customize surveys in SysTrack Configure on the Tools > Surveys page.

Systems must have Windows as an operating system and be connected to SysTrack to receive surveys. Surveys are sent to systems using the Self-Help app.

Alerts

Click Select Tool to send alerts to systems. Enter a Title and a Message to display on the alert and click Show.

NOTE: The character limit for alerts is 512 characters.

The system(s) to which you send the alert will then receive a similar message to the following on their desktop.

Systems must have Windows as an operating system and be connected to SysTrack to receive alerts. Alerts are sent using the Self-Help app.