SysTrack Documentation

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What is SysTrack?

Lakeside’s flagship product, SysTrack, is an end point monitoring platform that leverages our embedded AI engine and rich data set to enable IT teams to proactively resolve complex issues. SysTrack captures data such as CPU, disk, memory, and more than 10,000 other data points directly from the workspace. The data is then analyzed by SysTrack so that your IT department can lower the amount of help desk tickets, identify over and under-provisioning, reduce time to resolution, track SLA performance, and measure the performance of roll outs.

What's New?

Discover what's new in the product and overview information about SysTrack.

Installation

Find full installation instructions for our products, including Cloud and On-Premises versions.

Release Notes

See detailed Release Notes for Cloud, On-Premises, and Kit releases, and more.

Assist

Use the Assist tool to see data and diagnostics for resolving your complex estate-wide issues.

Configure

Configure is your interface for managing the SysTrack Agent, roles, groups, tools, and more.

DEX Packs

Enable IT to observe data through the lens of a specific challenge and take action.

Prevent

Drill into root causes of underperforming systems, and fix them before your users notice issues.

Resolve

Reduce IT time per call, avoid escalations, and improve call resolution ratio.

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