SysTrack Versions and Life Cycle
Each standard product release with a fixed life cycle has two years of support starting from the release date which includes:
-
Feature Requests
-
Feature Updates
-
Support Cases
-
Security Updates
Software as a Service Products
Lakeside Software’s software-as-a-service (SaaS) products are continuously serviced and updated. Because of this constant upkeep, the SaaS products that are fully hosted by Lakeside will remain in support if the product is currently offered.
Full support is contingent on:
-
Customers remaining licensed and in compliance with the terms of their SaaS terms for their purchased product.
-
Customers remaining current in accordance with the updates provided from the cloud for endpoint software and services.
Agent Versions
| Version | Release Date | End-of-Support Date |
|---|---|---|
| 10.2.1 | June 26, 2022 | June 26, 2024 |
| 10.3 | September 10, 2022 | September 10, 2024 |
| 10.4 | October 15, 2022 | October 15, 2024 |
| 10.5 | January 21, 2023 | January 21, 2025 |
| 10.6 | March 24, 2023 | March 24, 2025 |
| 10.7 | May 12, 2023 | May 12, 2025 |
| 10.8 | June 16, 2023 | June 16, 2025 |
| 10.9 | August 11, 2023 | August 11, 2025 |
| 10.10 | October 20, 2023 | October 20, 2025 |
| 10.11 | January 19, 2024 | January 19, 2026 |
| 10.12 | April 12, 2024 | April 12, 2026 |
On-Premises Software
Lakeside Software’s on-premises product, SysTrack, has a fixed life cycle from release.
On-Premises Versions
| Version | Release Date | End-of-Support Date |
|---|---|---|
| 10.2.1 | July 29, 2022 | July 29, 2024 |
| 10.5 | March 20, 2023 | March 20, 2025 |
| 10.10 | December 8, 2023 | December 8, 2025 |
Change Notification
Updates will occur with regular frequency for Lakeside-hosted services. This will occur with a communication at a minimum of 14 days prior to scheduled activities outside of unplanned or otherwise unavoidable events.
Continuity and Migration
If a migration pathway is possible to a related service or available product, steps necessary to execute that migration or upgrade will be provided by request.
Agent and On-Premises Versions No Longer Supported
| Version | Support Ended |
|---|---|
| 9.0.9 | July 16, 2023 |
| 10.0.0 | October 16, 2023 |
| 10.1.0 | February 27, 2024 |
| 10.2.0 | April 24, 2024 |