SysTrack Versions and Life Cycle

Each standard product release with a fixed life cycle has two years of support starting from the release date which includes:

  • Feature Requests

  • Feature Updates

  • Support Cases

  • Security Updates

Software as a Service Products

Lakeside Software’s software-as-a-service (SaaS) products are continuously serviced and updated. Because of this constant upkeep, the SaaS products that are fully hosted by Lakeside will remain in support if the product is currently offered.

Full support is contingent on:

  1. Customers remaining licensed and in compliance with the terms of their SaaS terms for their purchased product.

  2. Customers remaining current in accordance with the updates provided from the cloud for endpoint software and services.

Agent Versions

Version Release Date End-of-Support Date
10.2.0 April 24, 2022 April 24, 2024
10.2.1 June 26, 2022 June 26, 2024
10.3 September 10, 2022 September 10, 2024
10.4 October 15, 2022 October 15, 2024
10.5 January 21, 2023 January 21, 2025
10.6 March 24, 2023 March 24, 2025
10.7 May 12, 2023 May 12, 2025
10.8 June 16, 2023 June 16, 2025
10.9 August 11, 2023 August 11, 2025
10.10 October 20, 2023 October 20, 2025
10.11 January 19, 2024 January 19, 2026
10.12 April 12, 2024 April 12, 2026

On-Premises Software

Lakeside Software’s on-premises product, SysTrack, has a fixed life cycle from release.

On-Premises Versions

Version Release Date End-of-Support Date
10.2.1 July 29, 2022 July 29, 2024
10.5 March 20, 2023 March 20, 2025
10.10 December 8, 2023 December 8, 2025

Change Notification

Updates will occur with regular frequency for Lakeside-hosted services. This will occur with a communication at a minimum of 14 days prior to scheduled activities outside of unplanned or otherwise unavoidable events.

Continuity and Migration

If a migration pathway is possible to a related service or available product, steps necessary to execute that migration or upgrade will be provided by request.

Agent and On-Premises Versions No Longer Supported

Version Support Ended
9.0.9 July 16, 2023
10.0.0 October 16, 2023
10.1.0 February 27, 2024