Assist for ITSM

The Assist for ITSM integration is a ServiceNow certified plugin that is available from the ServiceNow store.

Whether you use ServiceNow's Incident Management or Service Operations Workspace, the single SysTrack Assist for ITSM plugin populates your ServiceNow Incidents with valuable data from SysTrack. Your Incidents also include links to SysTrack Resolve and Prevent. You can toggle between views of live SysTrack data and snapshot data from the time of the incident.  

These are the key features of Assist for ITSM:

  • Real-time issue detection shows you the top problems currently impacting the customer with descriptive resolution steps.

  • One-click automations are preset scripts for resolving the detected issues quickly.

  • Key endpoint diagnostics provide data on trending digital experience scores and recent software changes for immediate visibility into system health.

  • A snapshot of system performance at the time of the incident enables technicians to do a full historical analysis quickly and also to perform deeper investigations for resolving more complex issues.

The following topics help you install and use this integration: