Mac Overview
The SysTrack macOS Agent includes endpoint data collection and integration with the SysTrack tool suite for both Cloud and On Premises. For a full list of supported features, see SysTrack Supported Features.
About the Agent
The SysTrack macOS agent requires a connection to a SysTrack Server:
-
On-premises configuration: The Agent communicates with a Windows SysTrack Server.
-
Cloud configuration: The Agent communicates with a Cloud Tenant Server.
The agent is 64-bit. The agent runs as a root level daemon managed by
Supported Platforms
Ensure that you meet the requirements outlined in Supported Operating Systems and Platforms.
File System Details
The following table lists key directories when interacting with the Agent.
|
Directory |
Notes |
|---|---|
|
/Library/Application Support/Lakeside Software |
This is the Agent directory, which is created by the installer and contains all files needed for the Agent to run properly. |
|
/Library/Logs/DiagnosticReports |
An existing system directory that contains crash reports from programs run as root. If the SysTrack Agent crashes at any point, a file will be written in this directory with the following naming convention: lsiagentd_{timestamp}_{host}.crash. Include any applicable crash reports when contacting Customer Support. |
|
/Library/LaunchDaemons |
Location of the launchd configuration file. |
|
/etc/newsyslog.d |
Location of the configuration file for log rotation. |
The following table lists notable files in the Agent directory:
| File | Notes |
|---|---|
|
lsiagentd |
Executable agent daemon |
|
lsiagent.cfg |
Agent’s configuration file |
|
lsiagent.log |
Agent’s log file |
|
lsiagentctl |
Agent control script to start/stop/restart lsiagentd daemon. For more information, see Controlling the SysTrack Agent. |
|
database/collect.sqlite3 |
Agent’s collection database |
|
uninstall_systrack.sh |
Uninstall script for Agent |
|
systrack_diagnostics_report |
Script to collect key diagnostic information when opening a support case |
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