Productivity Impact, Cost, and Health Score

 

Productivity Impact and Health Score are directly related: the lower the Health Score in an environment, the higher the impacted time per employee.

Productivity Impact Cost is the value lost per employee per week based on your settings in Configure.

Productivity Impact

Productivity Impact and Health Score are directly related; the lower the health score in an environment, the higher the impacted time per employee.

Productivity Impact data is a moving average over the selected time period and comes from workstations with user activity, servers, and terminal servers.

The amount of time each specified week your average employee is impacted by system issues and may not be fully productive can be found here.

Impacted Time

The average impacted time per employee per week over the selected time period.

This pane shows how many hours in a given week your average employee is impacted by system issues and may not be fully productive:

• 0-4 Green

• 5-8 Yellow

• 9+ Red

  (Productivity Impact Cost color coding is linked to the Productivity Impact thresholds)

As you increase your Health Score, the amount of time employees are affected by system issues will decrease, resulting in increased productivity.

Impacted Time Cost

This trend uses the Impacted Time Cost value set in Configure and the average impacted time per employee to calculate the total cost of impact from IT issues over the selected time period. See the Configure User Guide for more information about setting average employee wage and productivity impact.

Health Score

The average Health Score of the organization over the selected time period.

Your organization’s Health Score is the percentage of your employee’s healthy active time versus total active time.

Active time is time spent by your employees actively using their system and excludes times when the system was idle, locked, or off.

We classify as healthy active time when an employee does not face any events impacting their productivity as they use their system.

We categorize Health Score into four groups:

• Excellent: a score 97 or greater

• Good: a score of 90 to 96

• Fair: a score of 80 to 89

• Poor: a score 79 or lower

The more employees you have in the Fair or Poor categories, the bigger the impact to employee productivity in your organization.

In certain situations, you may see an improvement in health score caused by an increase in overall active time rather than a decrease in impacted hours. This is typically only seen in environments with inconsistent user active time.

Trending

The trending data communicates the direction that the Health Score, Productivity Impact, or Productivity Impact Cost is taking in your organization.

Trending up for Health Score is positive—for Impacted Time and Impacted Time Cost, the opposite.

The trending direction is based on the period before, and whether the score has increased, decreased, or remained static.

Trending for Health Score is based on whole percentage numbers (for example, 95% rather than 95.3%).

Trending for Productivity Impact is intended as a general indicator for impacted hour trend and is based on whole hours (for example, 2 h 25 min will be rounded down to 2 h).

For example, if the date range selector shows 15th Aug – 14th Oct (90 days), the trending periods would be:

• Oct (Sept 14th – October 14th)

• Sep (Aug 14th – Sept 13th)

• Aug (July 14th – August 13th)

(We also add one additional date range from the period before to show context.)

Health and Productivity Impact data is from workstations with user activity, terminal servers, and servers, and it is an average over the selected time period.