Hardware Refresh Factory User Guide


This DEX Pack will help you gain insight into systems that need to be upgraded or replaced.

Global Filters

Default values for CPU Sizing, Memory Sizing, and C Drive Free space thresholds are taken from the values defined in Configure > Administration > Hardware Refresh.

You can also adjust the thresholds in the dashboard to determine how the system category outcome could change.

Default CPU Sizing and Memory Sizing is based on Average Active Utilizationor Maximum Utilization.

Default C Drive Sizing is based on % free space. This can be changed to GB free space.

System Category Breakdown by System Resource

The Group filter can be used to filter the entire dashboard to a particular SysTrack group.

There are four defined outcomes for a system: Upgrade, Replace, Review, and No change. Each metric can affect the outcome category.


  • The system has average memory use above the upper threshold.

  • The system's remaining battery capacity is a % of the original capacity.

  • The system has C: disk free % below the threshold.


  • The system has an average CPU use above the upper threshold and health below 90%.


  • The system has an average CPU use below the lower threshold.

  • The system has an average MEM use below the lower threshold.

  • The system has an average CPU use above the upper threshold and health above 90%.

No Change

  • The system does not fall into any of the other categories.

You can click on each category to filter the System Model Summary grid to the systems in each category.

System Model Summary

This grid groups the systems by model in your environment and the count of the number of systems for each system category (Replace, No Change, Review) or upgrade by each category (CPU, Memory, Disk, Battery).

Select a specific model to filter the System List and Details grid to show all of the systems in that grouping.

Select a specific category (Replace, No Change Review) or component upgrade to filter the System List and Details grid for that specific category for that model.

NOTE: A system that is suggested as needing a CPU upgrade will most likely need to be replaced and is called out even if another component could be considered for upgrade.

System List and Details

This grid shows each individual system and it’s relevant refresh or replacement detail.

Memory Suggestion – The suggested memory increase for the system, the system memory use needs review or no change.

CPU Suggestion – The system requires a review of the CPU use, or a system replacement (CPU is generally not upgradable).

Disk Suggestion – The system requires an upgrade to it’s disk size or no change.

Battery Suggestion – The battery on the system needs to be upgraded or no change.

Other information is also included for prioritization of potential replacement or upgrade, such as the system age or health score.

External Monitors

Identify users with or without external monitors.

External Monitor Summary

This graph shows how many external monitors systems have. Systems with 0 external monitors are usually laptops or other devices with an internal monitor.

  • Select a bar in this pane to filter the data in the System Details table.

System Details

This table shows external monitor data for specific systems and users. Use the External Monitor Recommended column to determine which users need an external monitor. Providing external monitors to those who need them can increase productivity.

  • Use the drop-down to either show all data or to filter data based on the graph clicked in External Monitor Summary.

  • Click a system in this pane to populate the table in External Monitor Details (Selected System).

External Monitor Details (Selected System)

This table shows external monitor details for the system selected in System Details. Use the drop-down to specify the units for the Diagonal Screen Size column.