Citrix Apps and Desktop Management User Guide
Overview
This DEX Pack provides insights on how to best optimize value, performance, and the digital experience of Citrix systems and applications across your enterprise.
Machine Rightsizing
Determine if virtual machines are over or under provisioned and those that are right sized for Citrix.
Published App Health and Session Concurrency
Assess how concurrent sessions of Citrix impact performance and health.
Protocol Performance
Discover how different Citrix protocols impact performance. Identify session with high data transfer.
Sensor Details
Identify and troubleshoot specific issues affecting Citrix systems and applications.
Machine Rightsizing
Global Filters
Select the Group and the System Type: Virtual, Physical, or All.
Machine Rightsizing Summary
This graph shows the percentage of the systems that are rightsized, over-provisioned, or under provisioned.
Note: The CPU recommendation accounts for the user’s observed CPU usage and then adds a portion of additional capacity to avoid maxing out the CPU.
Machine Rightsizing Summary Details
This graph displays the physical and virtual systems in an enterprise. Click the arrow next to Physical or Virtual for a full list of systems in the selected group.
Select the Sizing Type or use the Search for a System for details. Physical or Virtual for a full list
The sizing types are:
| Blue Green | Rightsized |
| Dark Blue | Over-Provisioned |
| Light Green | Under-Provisioned |
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Double click the systems that are Online under status to enter Resolve.
Machine Rightsizing Summary Details
This graph displays the physical and virtual systems in an enterprise. Click the arrow next to Physical or Virtual for a full list of systems in the selected group.
Select the Sizing Type or use the Search for a System bar for a specific system.
The sizing types are:
| Green | Right Sized |
| Blue | Over-Provisioned |
| Purple | Under-Provisioned |
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Double-Click a System from the grid to enter SysTrack Resolve for an online system.
Factors that influence Sizing
| When Graphics Index is over 75 % | Heavy |
| When graphics index is between 10 and 75% | Moderate |
| When graphics index is less than 10 | Light |
| When Max Memory Capacity is between 80% and 100% | Right Sized |
| Less than 80% | Over Provisioned |
| Greater than 80% | Under Provisioned |
| When 125% of Max CPU is at 80% to 100% | Right Sized |
| Less than 80% | Over Provisioned |
| Greater than 100% | Under Provisioned |
For Virtual Machines
| When 125% of Max CPU is greater than 100% of capacity and system type | Remove Cores |
| When 125% of Max CPU is less than 80% of capacity and system type | Add Cores |
For Physical Machines
| When 125% of Max CPU utilization is less than 80% of CPU capacity and system type | Remove Cores |
| When Free C-Drive percentage is between 10 and 75% free | Right Sized |
| Less than 10% | Under Provisioned |
| Over 75% | Over Provisioned |
Calculations for Memory Rightsizing
Calculations are based on Max Memory Utilization and recommended memory size based on 125% of that value.
The sizing is split into buckets. Below are the possible values that will be recommended. There is a different set of values for physical and virtual.
| Physical | |
|---|---|
| If 125% of max memory utilization is between 0 and 4 GB, we recommend 4GB | |
| 4-8 | 8 |
| 8-12 | 12 |
| 12-16 | 16 |
| 16-20 | 20 |
| 20-24 | 24 |
| 24-28 | 28 |
| 28-32 | 32 |
| 32+ | No change (Right Sized) |
| Virtual | |
|---|---|
| 0-2 | 2 |
| 2-4 | 4 |
| 4-6 | 6 |
| 6-8 | 8 |
| 8-10 | 10 |
| 10-12 | 12 |
| 12-14 | 14 |
| 14-16 | 16 |
| 16-18 | 18 |
| 18-20 | 20 |
| 20-22 | 22 |
| 22-24 | 24 |
| 24-26 | 26 |
| 26-28 | 28 |
| 28-30 | 30 |
| 30-32 | 32 |
| 32+ | "no change" (Right Sized) |
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If the recommendation matches the existing memory capacity of the system, "no change" (Right Sized).
Overall Sizing Information
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If all 3 metrics (CPU, Max Memory Utilization, C-Drive Diskspace) says "no change", the system is "right sized".
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If any of the following is true, we say the system is "under-provisioned".
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CPU recommendation is Add Cores or Over utilized
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Memory recommendation is to increase memory size
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Disk recommendation is Low Space
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Any systems that do not meet the conditions listed above are Over-Provisioned
Published Apps Health and Session Concurrency
Input
Select the Group and Date Range you would like to explore.
Note: The Health Score will not be affected by latency until it exceeds 100 milliseconds.
Published App User Count and Health
This grid shows the Total User Count, Max Concurrent Session Count and Average Health score of a Published App. The number of users on an app at a time can impact performance and health.
Explanation of Health Score: The health score is determined by the “time impacted” or how much time has been impacted per system by IT issues including latency, CPU, Disk Space, or an Event. “Impacted time” means that a system is slower, or items loading are delayed which lessens productivity and worsens the digital experience.
| Health Thresholds | |
|---|---|
| 90 and higher | Green (Working optimally) |
| 70-89 | Yellow (May need attention) |
| 69 below | Red (Performance and Digital Experience highly impacted) |
User Concurrency for Selected Published App
This graph displays how many users are concurrently using the selected app. The more users on a selected app can impact performance, health, and digital experience.
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Hover over a dot for more details.
Top 5 Health Concerns (Selected App)
This graph displays the five top health concerns impacting performance and digital experience of the selected app.
Latency Summary (Selected App)
This graph tracks the average latency in milliseconds (ms) for the selected app.
XenApp Server Summary
This grid provides details on the health metrics affecting the XenApp Server.
Double Click for Server Details
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Drill down for a list of affected servers.
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Double-click for Server to enter Resolve for more details.
| Health and Latency Thresholds | |
|---|---|
| 90 and higher | Green (Working optimally) |
| 70-89 | Yellow (May need attention) |
| 69 below | Red (Performance and Digital Experience highly impacted) |
Top 25 Users by Time (Selected App)
This grid lists the users that are using the selected app the most by time.
| Health and Latency Thresholds | |
|---|---|
| 90 and higher | Green (Working optimally) |
| 70-89 | Yellow (May need attention) |
| 69 below | Red (Performance and Digital Experience highly impacted) |
Trending Health for Selected App and User
This graph tracks the trend of Health for the Selected App and User during the selected time frame. Note that Average Session Health and Average Session Health – NLatency are listed separately.
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Hover over a dot for more details.
Trending Latency for Selected App and User
This graph tracks the trend of Latency for the Selected App and User during the selected time frame. Note that Average Latency and Max Latency are listed separately.
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Hover over a dot for more details.
Health Impact Breakout for Selected App and User
This grid gives specific details of health metrics of the selected App and User.
Protocol Performance
Performance Summary
This grid shows data metrics for Citrix protocols. Each metric is averaged from every session using that protocol of the last 30 days. Each metric is related to data sent or received via the corresponding Citrix ICA protocol. For information on these metrics, refer to the Citrix Product Guide.
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Select a Protocol and Category to populate the rest of the dashboard.
Performance Trend (Selected Metric)
This graph shows the data for the selected metric in the Performance Summary grid. Discover the daily average across all Citrix sessions using the selected protocol for the last 30 days.
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Select on any point on this graph to populate the table in the Session Details grid.
Session Details (Selected Metric and Date)
This grid shows the System, User, Session Start and End, and Average Value for the Selected Metric and Date from the Performance Trend graph.
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Double-click a system to view the performance trend for this specific system, metric, and date in Resolve.
Note: High rates of data transfer may increase latency or other performance issues on this system. Use the Health page in Resolve to investigate performance issues for the selected system, and troubleshoot those issues as needed.
Sensor Details
Triggered Sensors
This grid lists all sensors relevant to Citrix hosts that triggered in the past 30 days and those that are currently active on Citrix hosts. If any Citrix-specific sensors are triggered, they are shown at the top of the grid. The Selected Sensor will populate the rest of the dashboard.
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Double-click a sensor to view additional sensor information in Prevent.
Sensor Description (Selected Sensor)
This pane shows the description of the selected sensor in the Triggered Sensors grid.
Active Sensor Trend (Selected Sensor)
This graph shows the number of Citrix hosts that triggered the Selected Sensor. This data represents the last 30 days.
System Details (Selected Sensor)
The top bar displays the Selected Sensor.
This grid shows all the Citrix host that triggered the Selected Sensor in the last 30 days.
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Double-click an online system for more details in Resolve.
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